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Privacy Policy

Introduction

At Anna’s Dispatch, we respect your privacy and are committed to protecting the personal and business information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our truck dispatch services.

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By using our website, submitting your information, or engaging our services, you agree to the terms outlined in this Privacy Policy and consent to the collection and use of your information as described.

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If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Anna’s Dispatch
Email: info@annasdispatch.com
Phone: 954-548-7470

Information We Collect

We may collect the following types of information:

A. Personal & Business Information

  • Full name

  • Email address

  • Phone number

  • Company name

  • DOT/MC number

  • Business address

  • Insurance details (if provided)

  • Banking/payment details (for invoicing or billing)

B. Operational & Dispatch Information

  • Load details and shipment data

  • Location and route information

  • Driver and truck details (if shared)

  • Communication records (calls, emails, messages)

C. Website & Technical Data

  • IP address

  • Browser type and device information

  • Pages visited and time spent on site

  • Cookies and tracking data

Data Security

We implement reasonable security measures to protect your information, including:

  • Secure communication systems

  • Password-protected platforms

  • Restricted access to sensitive data

While we take precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. 

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze site traffic

  • Understand user behavior

You can adjust your browser settings to manage or disable cookies at any time.

We retain your information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

How We Use Your Information

Your Privacy Rights

We use your information to:

  • Provide truck dispatch services

  • Negotiate loads and coordinate shipments

  • Communicate with brokers, shippers, and carriers

  • Process invoices and payments

  • Improve our website and services

  • Maintain records for legal and compliance requirements

  • Send updates, service notices, and marketing communications

By submitting your information through our website or forms, you consent to being contacted by our dispatch team via phone, email, or text regarding services, load opportunities, account setup, and related business communications. 

We do not sell your personal information.

We may share your information with:

  • Freight brokers and shippers (to secure loads)

  • Factoring companies or payment processors (if applicable)

  • Technology platforms and load boards (e.g., DAT, Truckstop)

  • Legal authorities when required by law

  • Service providers that help us operate our business (CRM systems, email platforms, and website hosting)

All parties we work with are expected to maintain confidentiality and protect your information.

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Depending on your location, you may have the right to:

  • Request access to your personal data

  • Request corrections or updates

  • Request deletion of your information

  • Opt out of marketing communications

  • Our website may include links to third-party platforms or services. We are not responsible for the privacy practices or content of those websites.

To exercise your rights, please contact us using the information below.

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